Legal information
Château des Anges company
The chateaudesanges.com website is published by CHÂTEAU DES ANGES, 300 Montée Béatrix de Hongrie - 38680 SAINT-JUST-DE-CLAIX. Capital: €153,000 SIREN : 437938210 - RCS Grenoble
By accessing this site, you are informed that use of the Internet requires compliance with a set of laws relating in particular to copyright and the Data Protection Act. LE CHATEAU DES ANGES and ELIOPHOT cannot be held responsible for any errors or omissions, and the publisher also reserves the right to modify and update the information on the site at any time.
COPYRIGHT
In accordance with the French Intellectual Property Code, the reproduction for other than private use, sale, distribution, publication, adaptation or communication, in part or in full, of the data (presentation, layout of the site, photos, texts and illustrations protected by copyright) is strictly subject to the prior written authorisation of the holders of the rights mentioned above.INFORMATION TECHNOLOGY AND CIVIL LIBERTIES
Any user who has provided directly or indirectly nominative information has a right of access and rectification in accordance with law no. 7817 of 6/01/78 (Information Technology and Civil Liberties) by contacting the site administrator.PROTECTION OF PERSONAL DATA
Identity of the data controller
The Website is published by the company whose contact details are given above. Access to the website and use of its content are subject to the terms of use described below.Nature of personal data
Personal data" means any personal information that you may share with the operating company and that may enable the latter, directly or indirectly, to identify you as a natural person, for example when you visit the website, request information or book a room or other service.The personal data collected
You may be asked to provide your personal data when you browse the website of the operating company. The compulsory or optional nature of the information requested is indicated at the time of collection by an asterisk "*". Information marked with an asterisk is compulsory because it is essential for the processing of your various requests. The other information is intended to help us get to know you better and improve the services we offer. It is therefore optional. The operating company collects and processes your surname, first name, email address, billing address, telephone number, IP address, connection and browsing data, your preferences and interests (non-smoking room, preferred room, type of stay, etc.) and your online reviews.When is your personal data collected?
- You browse the website (IP address and Cookies) and consult products or services;
- You can send the operating company your observations/comments in certain sections, via questionnaires or contact forms, or via the official page of the operating company's social networks;
- You send the operating company an e-mail message ;
- Subscribe to the newsletter mailing list;
- You share a page or an offer by sending an email or via a social network;
- You complete a satisfaction questionnaire;
- You request a quote.
Data storage
The information collected is stored in our various reservation systems on secure, SSL-certified databases. This database includes guests' names, addresses, telephone numbers, job titles, company names and credit card details. We may also record other information such as your room, meal, beverage and other service preferences, as well as the history of your stay with us.Purpose of data collection by the operating company
Through the website, the operating company collects information about you that is strictly necessary for the following purposes:- In order to manage your requests for information and reservations, as well as any loyalty programme;
- To improve and personalise the company's services and make it easier for you to navigate the website;
- To manage and monitor all customer relations;
- Manage subscriptions to news and promotional offers from the operating company (newsletter);
- To manage all your access requests in accordance with current legislation;
- Managing unpaid bills and disputes;
- Handle applications for any of the operating company's job vacancies that have come to your attention, or any unsolicited applications;
- Measuring quality and satisfaction.
Commitments made by the operating company with regard to the protection of personal data
Transparency and purpose :
No personal data is or will be collected without your knowledge. The optional or compulsory nature of the information to be communicated to the operating company as part of the data collection carried out on the website will be indicated to you in advance by the presence of the asterisk symbol "*". The operating company collects and processes your personal data solely for the purposes described in this Legal Notice.Proportionality and relevance :
The operating company only collects and processes the personal data required to process your request or to personalise the services offered to you.Data storage time :
The operating company will only keep your personal data for as long as is necessary to process it in accordance with applicable law.Security and confidentiality :
The operating company undertakes to take the necessary measures to guarantee the confidentiality of the data and not to disclose it to unauthorised third parties. We may be required to pass on your personal information to the local authorities if this is required by law or as part of an investigation and in accordance with local regulations. Like most websites, certain information is automatically recorded via a protocol. This information includes protocol addresses (IP address), type of browser used, Internet service provider, reference and final pages, operating system, date, time and Clickstream data. Cookies do not record information provided by users during an online booking or when registering a customer account. Cookies identify your browser rather than you and cannot by themselves reveal your identity.Respecting your rights :
You are informed of your right to query, access, rectify and object on legitimate grounds, as well as your right to object to commercial canvassing in accordance with the provisions of law no. 78-17 of 6 January 1978.Rights of access, rectification and opposition :
In accordance with French Law No. 78-17 of 6 January 1978 on Data Processing, Data Files and Individual Liberties, you have the right to access and rectify your personal data by sending a written request. You may also, for legitimate reasons, object to the processing of data concerning you. To exercise any of these rights and obtain information about you, simply contact the operating company, whose contact details can be found at the beginning of this Legal Notice.COOKIES
When you visit the website, certain information relating to the browsing of your terminal may be recorded in files called "cookies" installed on your terminal, subject to the choices you have made concerning cookies and which you may modify at any time. A cookie is a small text file stored in a dedicated space on your terminal's hard drive when you use your browser to consult an online service. It enables the sender to identify the terminal in which it is stored for the duration of the cookie's validity or storage. The cookies issued by the operating company are used for the purposes described below, during the period of validity of the cookie concerned, subject to your choices, which result from the settings of your browser software used when you visit the website and whose settings you can change at any time. Cookies from partner companies (third-party cookies) may be placed on your computer via the website pages Only the sender of a cookie is likely to read or modify the information contained therein. Different types of cookies are used on the website for different purposes. Some are necessary for your use of the website.Analytical cookies
These are cookies that enable the operating company :- to generate statistics on the various components of the website (sections and content visited, path taken) in order to improve the browsing experience offered;
- to count the total number of advertisements displayed by it on its advertising spaces, to identify these advertisements, the number of times they are displayed, the number of clicks and browsing information.
- GA Analytics: recording of browsing data
- utm Analytics: recording of browsing data
- Campaign: recording of browsing data for advertising campaigns
Social network cookies and plug-ins (social buttons)
The operating company may include on the website tools for sharing content with other people or for informing these other people of your consultation or opinion concerning content on our site. This is particularly the case for "Share" and "Like" buttons from social networks such as Facebook, Twitter, etc. The operating company has no control over the process used by social networks to collect information.- Facebook Connect: connect using your Facebook account
- Facebook Social Graph: sharing the page on Facebook
- Pinterest: share the page on Pinterest
- Linkedin: share the page on Linkedin
- Instagram: sharing the page on Instagram
Cookies and machine identifiers for secure transactions
We inform you that when you place an order, the operating company, or its service providers acting on its behalf, may place cookies or collect information relating to your terminal, in particular the information (technical security attributes) required to recognise your equipment (computer, tablet or mobile phone) in order to identify your equipment for the purposes of securing transactions in your interest.Advertising cookies
The advertising content (graphics, animations, videos, etc.) displayed in the operating company's advertising spaces may contain cookies issued by third parties which, during the period of validity of the cookies, may be used to count clicks and to offer you the most appropriate advertising according to your browsing behaviour, centres of interest and preferences. Rejecting advertising cookies has no impact on the use of the site and will not stop advertising on the site or on the Internet. It will only have the effect of displaying advertising that does not take your centres of interest or preferences into account. These cookies depend mainly on the advertising agencies. We cannot list them exhaustively:- AdWords: purchase of sponsored keywords displayed on Google
- Facebook Custom Audience
- targeted advertising: recording of browsing patterns
